Frequently asked questions
How can we help?
Everything you need to know about ordering, pricing and delivery. Still stuck? Get in touch.
How much will my shop cost, and when am I charged?
Our service includes a $49 delivery fee plus 35% of your total grocery receipt. An 8% processing fee is applied to the final total.
At checkout, a $20 authorisation secures your payment information. Once your order is completed, we will bill the card on file for the final amount.
You can update your payment method anytime using the link in your confirmation email. See the full pricing breakdown.
Do you only deliver groceries, or can I request other items?
We specialise in groceries, alcohol and vacation essentials.
For anything not listed on our site, simply select “Custom Item” and tell us what you would like. We will do our best to source it locally within Whistler. If an item is not available, we will contact you with alternatives or options.
How far in advance do I need to place my order?
Delivery slots fill quickly, especially during Christmas and Spring Break.
We recommend placing your order as early as possible to secure your preferred time. For deliveries within 24 hours, please contact us directly to confirm availability.
How do I change or cancel my order?
You can update or cancel your order using the link in your confirmation email.
Changes and cancellations must be received at least 24 hours before your scheduled delivery. If you need help, our team is happy to assist with changes.
Due to health regulations, we cannot accept returns on any groceries once they have been delivered.
What if I am missing an item?
After delivery, your shopper will email you to confirm your order and note any unavailable items. You can specify substitution preferences during checkout.
If an item you expected is missing, please contact us right away and we will investigate and make it right.
Do I need to be present for delivery?
No, all orders are delivered pre-arrival, meaning there is no need for you to coordinate being home. We are here to save you time, enabling you to enjoy your vacation to its fullest.
Do you deliver alcohol?
Yes. If you need alcohol delivery, you can select this on our site and we will be in touch to custom create your shop.
As per BC liquor laws, you must be 19 or older in order to receive alcohol.
Do you deliver everywhere in Whistler?
Yes, we deliver throughout Whistler. We do not currently service Pemberton or Squamish.
If you are staying slightly further afield, contact us and we will see what we can arrange.